Migrating to MediWork

Migrating to MediWork2023-06-07T12:40:45+01:00

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If your organisation is already subscribed to ISH&W, you will be migrated to our new tool, powered by MediWork, to make managing your Occupational Health data and processes easier than ever before.

To help with this transition, we’ve collected together some frequently asked questions below. Or, if you have any problems or questions that aren’t answered here, you can always reach out to our team through your dedicated Account Manager.

Frequently Asked Questions

What does the implementation plan for MediWork include?2023-06-04T23:18:44+01:00

The implementation plan for MediWork involves training HR teams and other users who refer to the service on the ISH&W system. Training can be delivered either on-site or remotely using Microsoft Teams. The content and scope of the training can be customised to specific needs, and sessions will be recorded for future reference on the client’s intranet.

How does MediWork use data fields for trend analysis and reporting?2023-06-04T23:18:09+01:00

MediWork codes for different issues during consultations, such as whether the condition is work-related, work exacerbated, or non-work related. It also codes for underlying health conditions. These coded data points enable trend analysis and reporting, providing valuable insights for monitoring and managing occupational health.

What data fields are captured by the IT systems in MediWork?2023-06-04T23:17:49+01:00

The IT systems in MediWork capture various data fields, including age, gender, contact details, personal details, reason for referral, and sickness absence (if recorded in the referral). This data is used for reporting purposes and performance management of the contract.

How are clinical records stored and synchronised in ISH&W?2023-06-04T23:17:36+01:00

Clinical records of patient contacts in ISH&W are securely stored and kept up to date in real-time within the cloud-based system. The system prevents conflicts in data and enables live synchronisation of information across services. Regular backups are performed, and instances can be restored if needed.

Will there be an Employee Dashboard in ISH&W, and what functionalities will it offer?2023-06-04T23:17:18+01:00

Yes, ISH&W is in the process of developing an Employee Dashboard. This feature will enable employees to access their own certificates and reports directly instead of receiving them via email.

Can you provide more information about the Client Portal in ISH&W?2023-06-04T23:17:01+01:00

The Client Portal in ISH&W is designed for managers or those referring to the service. It enables them to make referrals, access outcome reports, and fitness certificates. The portal features a two-way communication system that allows direct communication between Cordell Health and the client. Case statuses are published to allow real-time tracking of case progress. Access control measures ensure data is only shared with appropriate persons, and notifications are sent to relevant users when new reports or certificates are available for download.

What is ISH&W and how does it relate to record keeping in MediWork?2023-06-04T23:16:48+01:00

The ISH&W service is powered by MediWork for recording all patient contacts and occupational health records. It ensures accurate transfer and proper upload of records into the system. It operates in real-time and securely stores clinical records, allowing 24 / 7 access. ISH&W also uses MediWork to facilitate communication between Cordell Health and clients through the Client Portal.

What information does the client dashboard in MediWork provide?2023-06-04T23:15:16+01:00

The client dashboard in MediWork offers real-time data related to active and closed cases within the system. This allows HR and line managers to stay fully informed about the operational efficiency of the service. The dashboards are configured to reflect the agreed Key Performance Indicators (KPIs) of the contract, promoting transparency in performance evaluation. Dashboard data is streamlined into each service line, including case management, health surveillance, and pre-placement assessments.

How has MediWork been tailored to specific requirements, and how does it incorporate client feedback?2023-06-04T23:14:59+01:00

MediWork has been designed bespoke to specific requirements, incorporating feedback from existing clients to guide the software development roadmap. This ensures that the system aligns with the needs of clients and provides a tailored solution.

Is there an Employee Dashboard in MediWork, and what functionalities does it offer?2023-06-04T23:14:44+01:00

MediWork is in the process of developing an Employee Dashboard. This feature will allow employees to access their own certificates and reports. Additionally, the system currently supports the submission of electronic questionnaires for pre-placement screening and health surveillance.

Can you provide more information about the Client Portal in MediWork?2023-06-04T23:14:29+01:00

MediWork features a Client Portal where managers can make referrals, access reports and fitness certificates. The ongoing development includes two-way communication within the portal, enabling direct communication between Cordell Health and the referrer. Users can track case progress in real-time, and information can be shared with authorized individuals. Strict access control measures ensure that data is only shared with appropriate persons, following an agreed access protocol.

What measures are in place to ensure IT security and data protection in MediWork?2023-06-04T23:14:12+01:00

MediWork outsources its IT security to a specialized company that monitors the system in real-time, meeting the requirements of Cyber Essentials Plus. Data processing in MediWork complies with relevant legislation, including the General Data Protection Regulations 2018 and the Access to Medical Reports Act 1988. The Information Technology Security Policy and Confidentiality Policy can be provided upon request.

How are clinical records stored for ISH&W, and is the system cloud-based?2023-06-04T23:13:45+01:00

Clinical records of patient contacts in ISH&W are securely stored within the IT system called MediWork. The system operates as a cloud-based system, ensuring that records are kept up to date in real-time. This prevents conflicts in data and allows for live synchronisation of information across services. Additionally, the system is fully backed up, and any instance can be restored if needed.

Can clients generate their own reports in MediWork?2023-06-07T23:13:53+01:00

While the capability to generate reports directly within the system is being developed, currently, clients will continue to receive management information reports from their Account Manager as per their contractual agreements. These reports highlight notable issues and data for discussion during meetings. Future updates will enable clients to draw down their own reports directly as needed.

What information does the client dashboard provide?2023-06-04T23:12:45+01:00

The client dashboard in MediWork provides live data related to active and closed cases within the system. This enables HR and line managers to stay fully informed about the operational efficiency of the service. The dashboards are configured to reflect the agreed Key Performance Indicators (KPIs) of the contract, promoting transparency in performance evaluation. Dashboard data is streamlined into each service line, including case management, health surveillance, and pre-placement assessments.

How does MediWork align with the specific requirements of clients?2023-06-04T23:12:29+01:00

MediWork has been meticulously designed to align with the specific requirements captured from clients. The development process involves a collaborative approach, incorporating client feedback to guide the software’s roadmap. This ensures that the software surpasses expectations in delivering services and addresses the evolving demands of organisational health and well-being.

Will there be an employee dashboard in MediWork, and what features will it offer?2023-06-04T23:12:11+01:00

Yes, MediWork is in the process of developing an Employee Dashboard. This dashboard will allow employees to access their own certificates and reports. Additionally, the system currently supports the submission of electronic questionnaires for pre-placement screening and health surveillance.

How does the client portal ensure data security and access control?2023-06-04T23:11:49+01:00

MediWork’s Client Portal employs robust access control measures to ensure that data is only shared with appropriate individuals. Access protocols are agreed upon with the client during implementation. This ensures that data is securely shared with authorised persons. The system also notifies relevant portal users when new reports or certificates are available for review or download.

What is the client portal in MediWork and what features does it offer?2023-06-04T23:11:27+01:00

The Client Portal in MediWork is a secure online platform where managers can access various features. It allows for the submission of referrals, access to reports and fitness certificates, and facilitates two-way communication between Cordell Health and the referrer. Users can track the real-time progress of cases, and information can be shared with individuals who have the necessary access permissions.

Can MediWork be customised for specific healthcare practices?2023-06-04T23:11:04+01:00

Yes, MediWork is designed to be customisable to meet the unique needs of different healthcare practices. Cordell Evolution and Kinseed can work with your organisation to tailor the software according to your specific requirements.

Does MediWork offer customer support?2023-06-04T23:10:31+01:00

Yes, Cordell Evolution and Kinseed provide customer support to assist users with any questions or issues they may encounter while using MediWork. You can reach out to their support team through the contact details provided on their website.

Is there a free trial available for MediWork?2023-06-04T23:10:01+01:00

Cordell Evolution and Kinseed may offer a free trial period for MediWork, allowing you to explore the software’s functionalities and determine if it meets your organisation’s needs. It is advisable to reach out to through the contact details on this website for the most up-to-date information on trial availability.

How can I get pricing information for MediWork?2023-06-04T23:08:35+01:00

To obtain pricing details for MediWork, you can contact us directly through the contact information provided on this website. They will be able to provide you with the necessary information based on your organization’s specific requirements.

Is training provided for using MediWork?2023-06-04T23:07:43+01:00

Yes, Cordell Evolution and Kinseed provide comprehensive training and support for healthcare organisations that implement MediWork. They offer onboarding assistance to help you and your staff get familiar with the software and its features.

Can MediWork integrate with other systems?2023-06-04T23:07:19+01:00

Yes, MediWork offers integration capabilities to seamlessly connect with other systems used in healthcare organizations. This includes integrating with electronic medical record (EMR) systems, laboratory systems, and other third-party applications.

Is MediWork secure?2023-06-04T23:07:03+01:00

Cordell Evolution and Kinseed take data security seriously. MediWork employs advanced security measures to protect patient information and comply with relevant data protection regulations, such as HIPAA. All data is encrypted and stored securely to ensure confidentiality.

Can I access MediWork from anywhere?2023-06-04T23:06:36+01:00

Yes, MediWork is a web-based application, which means you can access it from any device with an internet connection. This includes desktop computers, laptops, tablets, and smartphones.

What are the key features of MediWork?2023-06-04T23:06:24+01:00

MediWork offers a range of features to enhance healthcare management, including:

  • Patient management: Maintain electronic health records (EHR) and track patient information.
  • Appointment scheduling: Efficiently manage appointments and schedules for healthcare providers.
  • Billing and invoicing: Simplify the billing process and generate invoices for services rendered.
  • Reporting and analytics: Access insightful reports and analytics to gain valuable insights into the organisation’s performance.
  • Prescription management: Digitise and manage prescriptions for patients.
  • Document management: Store and organise important documents securely.
What is MediWork?2023-06-04T23:05:47+01:00

MediWork is a comprehensive healthcare management software developed by Kinseed. It is the online software that powers the ISH&W service you receive. It is designed to streamline and optimize administrative tasks and workflows in healthcare organizations, making it easier to manage patient records, appointments, billing, and more.